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ARTICLES
Expert Author

Below is a list of articles that you may find useful as personal and professional resources. You are free to read and download them and may use them in training programs and presentations as long as you leave the attribution information at the top and end of the article in place.

Articles may also be included in newsletters and organizational magazines as long as there is no fee charged for the publication and attributions remain in place. Links to the articles below on this also permitted.

For information on purchasing permission rights to republish or include articles in books or other compilations, contact customerservice@robertwlucas.com.

All titles will display in the Adobe Acrobat PDF file format. If you do not have Adobe Reader software on your computer, click here for a free download.
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Brain-Based/Active/Creative Learning Strategies
5 Strategies for Enhancing Your Learning Environments
5 Super Tips for Enhancing Flip Charts with Color
6 Important Learning Event Scheduling Considerations
6 Simple Ways to Increase Learning in Your Training
6 Tips for Effective Training
7 Tips for Increasing Learner Success
8 Tactics for Gaining and Holding Learner Attention
9 Strategies for Appealing to Visual Learners
A Puzzling Way to Energize Training
Create the Right Environment for Learning
Creating Crossword Puzzles for Training Review
Creative Interim Reviews
Creative Group and Role Assignment
Creating a Stimulating Learning Event
Enhancing Your Message with Flip Charts
Fifteen Tips for Getting Learners Back from Break on Time
Gaining and Holding Learner Attention
Learning Modalities Self-Assessment
Making Memories - The Role of the Brain in Learning
Making Your Flip Charts More Effective
Providing Effective Recognition in Your Training Programs
Providing Nutrition for Learners
Rewarding Participants To Encourage Learning
Rewards Make Training More Fulfilling
Scheduling Successful Learning Events
Setting the Stage for Learning
Spicing Up Your Flip Charts with Graphic Images
Starting Your Presentations on a Positive Note
Stimulating Learner Brains through Their Learning Environment
Successful Flip Chart Usage
Tapping Gardner’s Multiple Intelligences To Stimulate Learning
The ABC's of Brain Based Learning
The ABC's of Creative Training
The ABC's of Differentiated Learning
The Dynamic Human Brain and Its Role in Participant-Centered Learning
The Emotions of Color
The Impact of Environmental Factors on Learning
The Importance of Brain Based Research on Learning Environment Design
The Importance of Learning Modalities and Styles
The Nose Has It - The Impact of Smells on Learning
The Power of Technology In Training
Three Types of Memory
Using Interim Reviews to Energize and Emphasize!
Using Job Aids to Reinforce Classroom Learning
Using Training Rewards Effectively
What is Brain-Based Learning?

Business Acumen
Brainstorm Your Company to Success
Building Supervisory Trust in the Workplace
Choosing the Right Consultant
Cultural Awareness Tips for HR Professionals: Asian and Asian Americans
Managing Naysayers in Meetings
Ensuring Employee Success with Performance Coaching
Getting and Keeping Quality Employees
Lighten Up! Increase Productivity through Effective Lighting
Lighting the Creativity Lamp
Managing from Afar: Strategies for Supervising a Telecommuting Workforce
Planning for a Catastrophe
Professional Etiquette Still Matters
Revisiting the Abilene Paradox
Taking the Stress Off Your Computer
The ABC's of Effective Small Business
The ABC's of Effective Time Management
The Rumor Mill
The Value of Ethics
Time Management on the Run

Communication Skills
7 Ways You Can Use Memory Research to Improve Communication
Are You Listening?
Back to the Basics of Communication
Building Relationships across Cultures
Communication as Basis for Participant Behavior
Communicating in a Diverse World
Communicating Professionally in Writing with Customers
Effective Feedback Skills
Guidelines for Effective Interpersonal Relationships
Handling Conflict in a Diverse World
Interacting Better With People Who Speak English as a Second Language
Interacting with Adults Who Have Adult Attention-Deficit Disorder
It Is All in How You Say It
Just The Fax
Putting Power Into Your Presentations Using Nonverbal Communication
The ABC's of Dealing with Difficult Interpersonal Situations
The Role of the Eyes in Interpersonal Communication
The Rumor Mill

Customer Service/Sales
5 Strategies for Guaranteeing Customer Loyalty
6 Reasons That Organizations Lose Customers
10 Strategies for Building Customer Trust
Communicating Professionally in Writing with Customers
Cultural Awareness Tips for Service Providers
Customer Loyalty is Up to You
Defining Your Customer Service Culture
Do You Know Why Your Customers Are Leaving?
Effectively Managing Your Time for Better Customer Service
Factors Impacting Customer Loyalty
Gaining the Customer Advantage Through Effective Call Center Staffing
Increasing Sales by Building Trust
Providing Professional Internal Customer Service
Problem Solving 101-Getting To The Bottom of Service Breakdowns
Responding to Conflict with Customers
RoadBlocks to Service Recovery
Separating Yourself from Your Competition with Telephone Basics
The ABC's of Competitive Customer Service
The ABC's of Customer Service
The ABC's of Service Recovery
The Impact of Cultural Values in Customer Service
The Impact of Customer Wants on Your Success
The Impact of Pet Peeves on Customer Service
Thinking Like a Customer -- Using Lessons from Wal-Mart
Transferring Telephone Callers Professionally
Valuing the Customer
Why Customers Buy Products and Services
Wowing Your Customers in a Lackluster World

Diversity
Building Relationships across Cultures
Communicating in a Diverse World
Cultural Awareness Tips for HR Professionals: Asian and Asian Americans
Interacting Better With People Who Speak English as a Second Language
Interacting with Adults Who Have Adult Attention-Deficit Disorder
Diversity Is More Than A Training Program

Management and Leadership Skills
5 Strategies to Maximize Leadership Effectiveness
Building Supervisory Trust in the Workplace
Choosing the Right Consultant
Employee Performance Documentation
Ensuring Employee Success with Performance Coaching
Getting and Keeping Quality Employees
Leadership in Transition
Lighten Up! Increase Productivity through Effective Lighting
Managing from Afar: Strategies for Supervising a Telecommuting Workforce
Maximizing Brainstorming Sessions
Planning for a Catastrophe
Revisiting the Abilene Paradox
The ABC's of Effective Supervisory Communication
The Benefits of Performance Coaching
The Role of Supervisors in Fostering a Learning Environment
The Supervisors Role As Trainer

Memory
Three Types of Memory

Personal Growth/Life Skills
4 Things You Should Do To Achieve Success
Brand YOU!
Casual Day Extremes: Are You Dressing for Success?
Empowering Yourself for Success
Positioning Yourself as an Expert
Professional Etiquette Still Matters
Projecting a Positive Professional Image as a Trainer
Reflections on Life
The ABC's of Effective Time Management
What Really Is Important in Life
Winning the Battle over JetLag

Training Activities/Tools
Activity – Can We Get a Volunteer?
Activity - Determining Learners Expectations and Needs
Activity – Silent Engagement
Activity – Those Who Made a Difference
Activity - Will the Mystery Guest Enter and Sign In Please
Activity – You are Such an Animal
Activity- What Do I Wear?
Learning Modalities Self-Assessment

Training and Development/Classroom Management/Presentation Skills
5 Super Tips for Enhancing Flip Charts
5 Tips for Managing Latecomers to Training
6 Simple Ways to Increase Learning In Your Training
6 Tips for Effective Training
7 Tips for Increasing Learner Success
Adult Learning 101
Applying Abraham Maslow’s Hierarchy of Needs Theory of Motivation to Workplace Learning
Building Rapport with Learners
Communication as Basis for Participant Behavior
Communicating With Diverse Audiences
Communication as Basis for Participant Behavior
Creating Crossword Puzzles for Training Review
Diversity Is More Than A Training Program
Enhancing Your Message with Flip Charts
Establish Your Credibility to Maintain Learner Respect
Fifteen Tips for Getting Learners Back from Break on Time
Flip Chart Magic
Gaining and Holding Learner Attention
Getting the Most from Distant or Distracted Learners
Getting Things Going: Making Sure Your Learning Events Start Off on A Positive Note
Increasing Learning Effectiveness
Identifying Difficult Participants
Involve Supervisors to Increase Learning
Keys to Learner Motivation
Learning Modalities Self-Assessment
Making Your Flip Charts More Effective
Managing Difficult Participant Behaviors
Managing Difficult Participant Situations: Mature Learners
Managing Difficult Participant Situations: Younger Learners
Managing the Class Clown
Maximizing Brainstorming Sessions
Overhead Projector Tips
Planning and Designing a Powerful Learning Event
Planning for Learner Success
Preparing for Difficult Participant Situations
Projected Image Strategies for the Classroom
Projecting a Positive Professional Image as a Trainer
Providing Effective Recognition in Your Training Programs
Putting Power Into Your Presentations Using Nonverbal Communication
Reducing Stage Fright-Tips For Powerful Presentations
Rewarding Participants To Encourage Learning
Rewards Make Training More Fulfilling
Scheduling Successful Learning Events
Setting the Stage for Learning
Spicing Up Your Flip Charts with Graphic Images
Starting Your Presentations on a Positive Note
Stimulating Learners Brain through Their Learning Environment
Successful Flip Chart Usage
The Impact of History On Learners
The Power of Technology In Training
The Role of Supervisors in Fostering a Learning Environment
The Supervisors Role As Trainer
Transfer of Training
Transporting Your Flip Charts Effortlessly
Use Interim Reviews to Energize and Emphasize!
Using Job Aids to Reinforce Classroom Learning
Using Projected Visuals
Using Training Rewards Effectively

Travel Related
Overseas Travel Safety Tips
Winning the Battle Over Jetlag

Writing/Publishing
Getting Your First Non-Fiction Book Published
Tying Adult Learning to Brain Research
Writing for Personal and Professional Expression

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Copyright ©2012 Robert W Lucas - All Rights Reserved